| JOYCE LEONARD |
SAN FRANCISCO, California USA |
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This Coach’s
Additional Profiles |
 Professional Development |
| Personal Development |
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| Coach's
Statement: |
Holding positions of customer service representative, call center manager, trainer, product manager, project manager, and team lead, I bring over 20 years of experience working in Fortune 500 companies to my business clients. I have personally experienced the challenges of downsizing and the 'better, faster, cheaper' environment, and now coach executive directors, middle managers, team leads, and supervisors to maximize, their own effectiveness, in order to achieve better results. In addition, I hold a BS degree in Organizational Behavior that enriches my experiential knowledge of leadership, culture, communication, and effectiveness.
I will work with you to improve your communication skills, style, and format, engage and motivate your teams and employees, have better working relationships with your teammates, and increase your overall effectiveness and productivity.
My skills and expertise are delivered through a variety of formats: one-on-one coaching (in-person or over the telephone), team meetings, group facilitation, seminars and workshops, and speaking engagements. All my coaching and presentations are customized to meet your specific needs. Here are my specialties:
Areas of Expertise
* Improving team and individual performance
* Developing the overall effectiveness of managers
* Enhancing communication skills
* Improving the ways teams function and interact
* Increasing commitment, creativity, and focus
* Changing the culture of a department or organization
* Getting organized, managing time, and saying "No"
* Attracting, engaging, and retaining the best employees
* Reducing stress
I am passionate about working with executive directors, mid-level managers, team leads, and supervisors. You really feel the crunch of both top management and your direct reports. My business and coaching experience will help you to get better results without working so hard! |
| Education/Training: |
2002 Bachelors in Organizational Behavior,
University of San Francisco, San Francisco, CA; USA |
| Field Experience: |
Telecommunications
Project Manager
July, 1978 - November, 1999
Sales and Marketing for a Fortune 500 company. Provided training and sales support to call center managers and supervisors. Team lead for large, mandated projects, incorporating legal, labor, sales, marketing, IT, and working directly with the President and Vice-presidents of the organization.
Coaching
Owner
October, 1999 - present
I own my own company. For business coaching, I work with middle managers through supervisors in the areas of communication, stress management, team building, time management, attracting, engaging, and retaining the BEST employees, and improving the overall effectiveness of managers. In personal coaching, I work with those that want to increase confidence, integrity, authenticity, honesty, courage, communication skills, relationships, and quality of life. I also help people who want to reduce stress, lose weight, and make a life transition. I am action-oriented. |
| Noteworthy Facts: |
Languages
English
Memberships
International Coach Federation
Coachville
USF Alumni Association, San Francisco, CA; USA
San Francisco Chamber of Commerce, San Francisco, CA; USA
SF Coaches Chapter, San Francisco, CA; USA
Published
"The Art of Saying "No": The Guide to Getting It:Remarkable Management Skills"; Clarity of Vision, October2002
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Coaching
