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JOSEPH J. MARTUCCI

Executive Coach | I have spent over 25 years in corporate life holding a variety of positions in operations management and human resources.
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LIVE OPEN CALL:
Friday, August 7th, 2009

Call in to ask any question you may have in personal or professional development. It is easy, call 1.712.432.3900 at
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Centering: The Body Drop Technique by Synthia Smith

AUDIO: A quick and easy way to cut through anxiety and become fully present and aware....anytime, anywhere - even in the middle of a business meeting.
$4.95
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Fast Company

MAGAZINE: Smart attitudes and information for entrepreneurs and business professionals. "My 2 favorite magazines: Fast Company & Economist - hands down" ~ Janice, CEO Coaching Circles
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The Power of the Decision Statement  by Jane Weddle
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Joe, a Manager with XYZ Bank was disappointed with the lack of analysis and discussion his team put forth in a recent decision meeting. The decision being considered was “to select an external trainer to provide customer service classroom training over the lunch hour for all tellers at all the branches”. The decision was being addressed at such a narrow level, the team assumed many of the larger issues had been decided, such as:
  • Is the training necessary? Do all tellers need the training?
  • Is an external resource necessary? If so, what are the reasons?
  • Is classroom training the best option, or are there other ways to accomplish the objective?
  • What is the objective?
  • Is lunchtime the best time to do the training, or are there other options?
At the next team meeting Joe made the following improvement to the decision statement: “Improve customer service at the XYZ bank”. He saw much more analysis and discussion from the team!!

Action Idea: What is a decision that you or your team needs to make? What is the purpose of the decision? What is to be accomplished? Write your decision statement by combining a decision verb (choose, improve, select…) with the object (person, place, method, product…) to be chosen. Then modifiers can be added sparingly to narrow the alternatives.

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Non-Adversarial Communication: Speaking and Listening from the Heart

BOOK: "A must read if we are going to make a better world."
~ Randall Huntsberry
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Kiplingers Retirement Report

MAGAZINE: Information and guidance necessary to plan smarter and live better in retirement.
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Delivered from Distraction: Getting the Most out of Life with ADD

BOOK: "This is a *must read* for those with ADD - especially ADULTS! I found it tremendously helpful!" ~ Mimi Testen
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