My training and life work has centered around improving the human condition in all aspects of personal and relational growth.
LIVE OPEN CALL: Friday, Mar. 5th
Call in to ask any question you may have in personal or professional development. It is easy, call 1.712.432.3900 at 9a PST | 12 noon EST | 5p London, March 5th, 2010 Email us for your access code: Coaches @ CoachingCircles.com (no spaces) via phone
FIRST FRIDAY ARCHIVE: w/ RIANE EISLER hosted by Coaching Circles
Listen to our audio archive of Coaching Circles' First Friday Call-In Workshop with RIANE EISLER, international speaker and author of the new book "The Real Wealth of Nations: Creating a Caring Economics".
The Wall Street Journal
MAGAZINE: You know it and no matter where you are in the world, if you are looking to succeed as a leader, you need it.
The Power of the Decision Statement by Jane Weddle
Comments (0)
Joe, a Manager with XYZ Bank was disappointed with the lack of analysis and discussion his team put forth in a recent decision meeting. The decision being considered was “to select an external trainer to provide customer service classroom training over the lunch hour for all tellers at all the branches”. The decision was being addressed at such a narrow level, the team assumed many of the larger issues had been decided, such as:
Is the training necessary? Do all tellers need the training?
Is an external resource necessary? If so, what are the reasons?
Is classroom training the best option, or are there other ways to accomplish the objective?
What is the objective?
Is lunchtime the best time to do the training, or are there other options?
At the next team meeting Joe made the following improvement to the decision statement: “Improve customer service at the XYZ bank”. He saw much more analysis and discussion from the team!!
Action Idea: What is a decision that you or your team needs to make? What is the purpose of the decision? What is to be accomplished? Write your decision statement by combining a decision verb (choose, improve, select…) with the object (person, place, method, product…) to be chosen. Then modifiers can be added sparingly to narrow the alternatives.
To post your comment...
The Secret DVD
DVD / MOVIE: The Power of Positive Thinking to attracting more money, better health, and relationships; in short, happiness.
Non-Adversarial Communication: Speaking and Listening from the Heart
BOOK: "A must read if we are going to make a better world." ~ Randall Huntsberry
I Promise You: Preparing for a Marriage That Will Last a Lifetime
BOOK: I Promise You offers couples four ways to create a healthy and vibrant marriage: care, protection, honesty, and time.
The Power of the Decision Statement by Jane Weddle
